Michelle Fiegehen is an Australian senior director now residing in the Philippines, overseeing and building the Yempo centres in Cebu and Manila. Michelle spent the last 10 years building multi-disciplinary delivery teams of offshore staff in both the Philippines and India while managing and integrating geographically diverse teams in the US, UK, South Africa, Australia and across Asia. Her global experience has given her a strong understanding of the cultural differences between nationalities and how to effectively address them for productive and cohesive relationships.