HubSpot Technical Specialist

We have an exciting dayshift, Manila-based opportunity available for a HubSpot Technical Specialist. You can work from home or the office—you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Our Client
In this role, you will be assigned to our Australia-based client who is a HubSpot implementation partner. They are growing and is looking for a HubSpot Technical Specialist to join the team, commencing early February 2025.

About the Role

You’ll work closely with their customers to implement HubSpot to help their business needs and challenges. You will train, advise, and consult with clients to optimize their use of HubSpot products including HubSpot CRM, Service, Marketing, Operations and CMS. You will also be interacting with customers and internal account teams to ensure customer success, along with planning and managing projects.

Your Responsibilities

• Build strong relationships with clients to understand their needs and ensure their success with HubSpot
• Designs and presents automated end-to-end customer journeys within HubSpot workflows
• Map, design and structure custom integrations with HubSpot using a Private App & HubSpot APIs
• Advanced data management – work with custom data sets, queries, and reporting to support business goals.
• Run discovery sessions and workshops to define current and future states.
• Lead and execute CRM (and/or other hubs) migration projects, specifically transitioning data and processes between Salesforce (and other CRMs) and HubSpot, ensuring data integrity and minimal disruption.
• Design, build, and implement workflow solutions and automation to deliver outcomes.
• Tackle complex technical challenges within HubSpot, independently and collaboratively, ensuring high-quality deliverables.
• Collaborate closely with internal teams and clients to align on goals, deliverables, and timelines.
• Conduct quality assurance and drive user acceptance testing (UAT) with clients on custom solutions developed by our technical teams.
• Act as a project manager for small to medium projects that do not warrant a dedicated PM.
• Build, own, and execute implementation project plans
• 4+ years of hands-on experience with HubSpot (either as a technical specialist or user)
• Expertise in HubSpot (Marketing Hub, Sales Hub, Service Hub, Operations Hub & CMS Hub) to manage migrations, integrations, and implementations.
• This includes knowledge of:
  • HubSpot Admin Capabilities
  • Understanding of Salesforce Administration (preferred)
  • Knowledge of Workflows
  • Field Creation and Administration
  • Data Modelling for Custom Objects
  • Understanding of Webhooks
  • Data Migration and Mapping
  • Implementation of Sequences
  • Familiarity with 3rd Party App Integration
• Participate/present online webinars, consultations, and one-on-one demos to educate customers on product features
• Technical knowledge of other platforms (monday.com, Microsoft etc.) would be highly desirable

Your Background

• Very proficient in English
• 4-5+ years of experience in B2B SaaS, as technical customer success/implementation manager / technical project management / technical account management / technological consulting, specifically within onboarding and implementation of software.
• Experience in leading product implementation projects involving hands-on implementation.
• Strong project management skills to keep projects on track and manage unique flows.
• At least 2 years of experience implementing new technology for medium and large organizations.
• Strong problem-solving skills
• Ability to clearly articulate technical topics to a non-technical audience
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Strong customer-facing and presentation skills with the ability to establish credibility with executives

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.