Customer Service Representative

We have an exciting opportunity for an experienced Customer Service Representative to work dayshifts. You will be working in our Makati office, with the possibility of a hybrid setup in the future.

When you join Yempo, you’ll receive the following fantastic benefits:
• Highly competitive salary – paid weekly!
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Our Client
In this position, you will be assigned to our client located in New South Wales. They are the premier supplier of home elevators, where over 25 years of experience, innovation, and passionate commitment to enhancing lives come together.

Your Responsibilities:
• Courteously manage inbound calls, emails and messages in a timely manner, reducing missed and abandoned calls and customer waiting time
• Evaluate customer queries and allocate technicians to entrapments, breakdowns, service visits, (all types), Repairs,
• Listen, record and handle minor customer complaints, escalate others to the call centre manager and leading hand / branch manager where required.
• Build customer loyalty through follow up of customer calls
• Outbound calls to customers enabling booking of all service offerings, allowing efficient usage of technicians’ schedules
• Liaise with branch service personnel to ensure efficient resolution of breakdowns, bookings and technical queries.
• Identifying requirements and recording information into computer systems
• Taking payment for all service offerings.
• Offer customers added value Easy-Living products and services
• Any other duties and special projects as directed by management, in keeping with employee skills and experience.
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Your Background
• Bachelor’s degree in Business/ Commerce
• 2-4 years of direct customer service experience
• Excellent verbal and written communication skills
• Intermediate level skills in MS office
• Polite and courteous
• Organized, multi- tasker, detail oriented

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.